---
title: "Support Policy"
date: 2026-08-14
author: "Imtiaz Rayhan"
---

# Support Policy

Legal — WP Block Suite

# Support Policy

Last updated: August 13, 2026. What “lifetime priority support” actually means, in writing.



## Who gets what

- **Suite customers.** Priority support for the lifetime of the products, answered by the developers who wrote the code. Reach us at **hey@dotcamp.com**.
- **Free-version users.** Community support in each plugin’s forum on WordPress.org. We read those too.

## What support covers

- Installing, activating and configuring the four plugins.
- Bugs in our code — we reproduce them, then fix them in an update.
- Usage questions: “how do I build this with that block”.
- Conflicts with themes and other plugins, investigated on a reasonable-efforts basis.

## What it doesn’t cover

- Custom development and custom CSS.
- Fixing third-party plugins or themes.
- Building your site for you.
- Debugging modified copies of our code.

## Response times

We answer in the order received; suite customers queue first. We don’t publish a formal SLA — we’d rather be fast than promise fast. Support responsiveness is the most repeated compliment in our WordPress.org reviews.

## What “lifetime” means

Support lasts the lifetime of the products, same as updates. That means the product’s lifetime — the [Terms](https://wpblocksuite.com/terms/) say this too, and we mean it plainly.

## If support can’t fix it

If we can’t solve your problem and you’re inside the 30-day window, take the refund. The [Refund Policy](https://wpblocksuite.com/refund-policy/) makes that easy on purpose.